商业研究

• 旅游文化 •    下一篇

自然游憩品牌游客认知、感知价值与品牌忠诚

薛永基,胡煜晗,白雪珊   

  1. 北京林业大学 经济管理学院,北京 100083
  • 收稿日期:2017-02-07 出版日期:2017-07-20
  • 作者简介:薛永基(1981-),男,河南夏邑人,北京林业大学经济管理学院副教授,研究生导师,研究方向:农林业创新创业、农林产品营销;胡煜晗(1995-),女,四川遂宁人,北京林业大学经济管理学院研究助理,研究方向:农林产品营销;白雪珊(1994-),女,河北承德人,北京林业大学经济管理学院研究助理,研究方向:农林产品营销。
  • 基金资助:
    中央高校基本科研业务费专项资金资助项目,项目编号:2016JX07;北京市社会科学基金项目,项目编号:16YJB009。

自然游憩品牌;品牌忠诚;品牌认知;感知价值;行为态度;游客满意度

XUE Yong-ji, HU Yu-han, BAI Xue-shan   

  1. School of Economics and Management, Beijing Forestry University, Beijing 100083, China
  • Received:2017-02-07 Online:2017-07-20

摘要: 随着城市居民“远离城市、回归自然”休闲度假需求的渐趋旺盛,自然游憩品牌显示出广阔的市场前景。本文以北京市自然游憩品牌为例对游客品牌认知、感知价值对品牌忠诚的作用进行实证分析,结果表明:品牌认知和感知价值对行为态度、游客满意度有直接、正向影响,且品牌认知的效果更明显,说明游客对自然游憩品牌知名度和美誉度的感知以及对景区带来的身心收益等价评价,均能培养游客对该品牌的积极态度;行为态度、游客满意度均对品牌忠诚具有直接、正向影响,且游客满意度的效果更加明显,即根据游客体验的直接感受,游客的态度越积极、评价越正向越容易建立品牌忠诚;在行为态度、游客满意度的中介作用下,品牌认知、感知价值对品牌忠诚具有间接、正向影响,旅游体验对于品牌忠诚的塑造起关键作用。因此,源自于事前认识的抽象臆测仅能影响游客做出品牌选择,并不能直接产生品牌忠诚,品牌忠诚只能通过游客根据旅游体验后的实际感受进行具象度量产生。

Abstract: With the rising of urbanites′ demands for leisure tourism led by the idea of “away from the city, return to nature”, recreational tourism brand with nature resources shows broad development prospects. The paper takes recreational tourism brand with nature resources of Beijing as example to explore the effects of tourists′ brand recognition and perceived value on brand loyalty. Results show that brand recognition and perceived value both have direct and positive influence on behavioral attitude and tourist satisfaction, and the effect of brand recognition is more obvious, indicating that tourists′ perception of recreational tourism brand with nature resources awareness and reputation, as well as the physical and mental benefits, and so on, can train tourists′ positive attitude towards the brand; behavioral attitude and tourist satisfaction both have direct and positive effect on brand loyalty, and the effect of tourist satisfaction is more obvious, that is, according to the direct experience of tourism experience, the more positive attitude of tourists and the more positive the evaluation, the easier it is to establish brand loyalty; brand recognition and perceived value both affect brand loyalty indirectly and positively under the mediating effect of behavioral attitude and tourist satisfaction, so traveling experience plays key role in the building of brand loyalty. Therefore,abstract thoughts derived from the recognition beforehand can affect the brand choice of tourist simply, and it can′t affect brand loyalty directly. Brand loyalty can only be formatted by the concrete measure of real recognition based on traveling experience of tourist.

Key words: recreational tourism brand with nature resources, brand loyalty, brand recognition, perceived value, behavioral attitude, tourist satisfaction