关键词: 双视角, 服务业, 人力资源经理, 胜任素质

Abstract: The quick fusion of the Internet into service industry has increased the speed and efficiency of information transmission, and also promoted the upgrading of service-oriented enterprise human resource management. Moreover, the important role of human resource managers has shifted from the functional experts to supporters of business department. However, they hardly provide necessary support for business work for the lack of understanding of the related business work. This article puts forward the human resource management idea of double perspective from the perspectives of “management subject” and “management object”, analyzes the competency of human resource managers in service industry through the documentation method, expert discussion method, and makes an effective attempt to solve this kind of problem: based on theoretical analysis, it presents 17 assumptions of human resource managers′ competency,and adds the knowledge of enterprise management, psychology and management information system into the existing researches by combining with the human resource management idea of double perspective;what′s more, this article selects the human resource managers in service industry as the interviewees, deletes the ones who failed the testing of “integrity” verified by the behavior interview method, and finally obtains the competency model of human resources managers in service industry from the double perspective;it surveys the importance of 19 elements included in this model by sending the questionnaire; according to the importance of each element, it proposes the improvement suggestions for the development of human resource management subject to improve and promote the quality and upgrading of human resource management.

Key words: double perspective, service industry, human resource managers, competency