商业研究
服务补救环境下感知公平对重购意向的影响
张新，马良，王高山
The Effects of Perceived Justice on Customers Repurchase Intention under the
 Context of Service Recovery
ZHANG Xin, MA Liang，WANG Gao- shan
商业研究 . 2016, (10): 43 -48 .